**Terms and Conditions**
*Last updated: November 1, 2026*
Welcome to Living Spring Water LLC. These terms explain how our water delivery service works. By ordering from us or using our service, you agree to these terms. If you have any questions, just give us a call.
**1. Our Service**
Living Spring Water delivers fresh spring water in five-gallon bottles to homes and businesses throughout Northern New Jersey and New York City. We also offer water coolers for rent or purchase. Service areas, products, and delivery schedules may change from time to time.
**2. Ordering and Delivery**
You can start service or place an order by calling us at 201-362-4738 or emailing info@livingspringwaterllc.com. We'll set you up on a regular delivery schedule or deliver on request, depending on your needs.
- Please make sure someone is available, or leave clear instructions for where we can safely leave your order.
- If we can't reach your location because of weather, traffic, building access, or other things outside our control, we'll reschedule as soon as we can.
- Delivery times are estimates, not guarantees.
- Please tell us about any changes to your address, access instructions, or delivery needs.
**3. Bottles, Deposits, and Equipment**
Our five-gallon bottles and any rented coolers remain the property of Living Spring Water.
- Please keep bottles clean, indoors, and out of direct sunlight, and use them only for our water.
- Leave your empty bottles out for pickup on your delivery day.
- A bottle deposit of $10 per bottle applies to each bottle in your possession.
- Lost or damaged bottles or rented equipment may be charged at replacement cost.
**Bottle deposit refunds:**
- **Deposit refunds must be requested.** They are never issued automatically. To request yours, call us at 201-362-4738 or email info@livingspringwaterllc.com.
- **Bottles must be returned in good condition** to qualify for a refund. Good condition means the bottle is empty, rinsed, free of cracks, dents, or leaks, and has not been used for anything other than our water.
- Bottles that are damaged, dirty, or missing will not be refunded and may be charged at replacement cost.
- Approved refunds are issued after the bottles have been picked up and inspected, minus any unpaid balance on your account.
**4. Pricing and Payment**
Prices for water, coolers, and delivery are provided when you sign up and may change. We'll let you know before any price change takes effect.
- Payment is due [on delivery / within 30 days of your invoice].
- We accept [cash, check, and major credit cards].
- Late payments may result in paused deliveries [and a late fee of $35
- Returned checks may be subject to a $35 fee.
**5. Changes and Cancellations**
You can skip a delivery, change your order, or cancel your service at any time by calling or emailing us.
- Please give us two business days notice before your next scheduled delivery.
- When you cancel, we'll pick up all bottles and rented equipment.
- Canceling your service does not automatically refund your bottle deposit. Please request your deposit refund when you cancel, and make sure your bottles are in good condition, as described in section 3.
- If you're not happy with a delivery, contact us within 2 days and we'll make it right with a replacement or credit.
- Opened bottles of water can't be returned for a refund.
**6. Water Quality and Safe Use**
We take great pride in the quality of our spring water. To keep it fresh:
- Store bottles in a cool, clean place away from sunlight and chemicals.
- Clean your cooler regularly, following the manufacturer's instructions, or ask us about cleaning service.
- Don't use a bottle with a broken seal. Call us for a replacement.
**7. Limits of Liability**
We work hard to provide great water and dependable service, but some things are beyond our control. To the extent allowed by law:
- We're not responsible for delays or missed deliveries caused by weather, traffic, road conditions, or other events outside our control.
- We're not responsible for damage or problems caused by improper storage, handling, or use of our bottles, water, or equipment, or by using equipment that isn't ours.
- Our total responsibility for any claim is limited to the amount you paid for the product or service involved.
Nothing in these terms limits any rights you have under New Jersey or New York law.
**8. Privacy**
We use your information only to provide and bill for your service and to contact you about it. Please see our Privacy Policy for details.
**9. Changes to These Terms**
We may update these terms from time to time. The latest version will always be posted on this page, and continuing to use our service means you accept the updated terms.
**10. Contact Us**
Living Spring Water LLC
PO Box 32, Little Ferry, NJ 07643
Phone: 201-362-4738
Email: info@livingspringwaterllc.com
Hours: Monday through Friday, 9:00 am to 5:00 pm
Thank you for choosing Living Spring Water!
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